Renewal and Expansion Specialist – LATAM

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Conduct commercial discussions with current customers, including matters related to renewals, upgrades, downgrades, expansions, and billing inquiries.

• Perform contract mathematics in real-time during customer calls.

• Prepare and dispatch contracts for existing clientele.

• Manage Stripe-related billing concerns for current accounts.

• Collaborate with Customer Success Managers on account health indicators.

• Introduce opportunities for cross-selling and new products during renewal discussions.

• Keep precise records of contract details, renewal timelines, and commercial obligations.

⛳️ Requirements

• Demonstrable direct customer-facing commercial experience.

• Capability to perform proration and package comparison calculations in real-time during calls.

• Ability to remain calm under pressure.

• Familiarity with contracts and billing processes.

• Experience with Stripe or a comparable billing system.

• Proficient written English skills.

• Desire to advance into a wider commercial or revenue operations position.

🏝️ Benefits

• Competitive salary based on experience.

• Monthly performance bonuses linked to net revenue retention and expansion.

• Access to WeWork membership.

• Flexible working arrangements.

• Opportunities for professional development.