Remote Support Specialist – Network, Systems, SharePoint, L3

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver remote assistance for network setup, configuration, and troubleshooting, including firewalls, switches, VLANs, and IP addressing.

• Aid in updating firewall policies, supporting VPNs, and resolving network-related issues.

• Execute routine administrative tasks for Windows Server, such as managing Active Directory, DNS, DHCP, and Group Policies.

• Provide support for Microsoft 365 tenant administration, encompassing Microsoft Entra ID (Azure AD) user and group management.

• Conduct basic identity and access management (IAM) tasks, including password resets, MFA support, and assigning access.

• Review sign-in logs, audit logs, and security alerts to facilitate troubleshooting and escalation processes.

• Assist with implementing conditional access policies under supervision.

• Lead initiatives related to Microsoft SharePoint, which include planning and architecting SharePoint environments.

• Manage implementation and migrations, both on-premises and to SharePoint Online.

• Oversee administration and continuous management of SharePoint environments.

• Provide support throughout the Microsoft 365 ecosystem, including Teams, OneDrive, and SharePoint integration.

• Troubleshoot end-user problems and escalate complex issues to Level 3 engineers when necessary.

• Maintain well-organized, audit-ready documentation within ticketing systems and RMM platforms.

• Adhere to established procedures regarding security, compliance, and access control.

⛳️ Requirements

• 2–4 years of experience in IT support, with a focus on networking and systems.

• Proficient understanding of firewalls and switching technologies, such as Fortinet, Cisco, Ruckus, Aruba, or similar.

• Experience in Windows Server administration.

• Familiarity with Microsoft 365 tenant administration, specifically Microsoft Entra ID (Azure AD).

• Knowledge of MFA and user lifecycle management processes.

• Experience in reviewing security logs and alerts.

• Background in Microsoft SharePoint (both Online and On-Prem), including implementation and migration experience.

• Understanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VLANs.

• Strong capabilities in troubleshooting, communication, and documentation.

• Certifications like Network+, Security+, or Microsoft certifications are advantageous.

🏝️ Benefits

• Fully remote and flexible working environment.

• Clear growth trajectory leading to L3 or Engineering roles.

• Gain hands-on experience within a variety of client environments.

• Collaborate with a team specialized in hospitality IT operations.