Remote Support Specialist, Customer Service

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver customer support through phone, email, and chat channels.

• Resolve technical issues and address inquiries in a professional manner.

• Maintain a positive experience for customers.

• Record and track cases within internal systems.

• Play a role in fostering a motivated and collaborative team environment.

⛳️ Requirements

• Proficient in German (C2) and English (B2+).

• Strong customer orientation with excellent communication abilities.

• Basic computer knowledge and technical proficiency.

• Must reside in Portugal.

• EU citizenship or a valid Portuguese residence permit is required.

🏝️ Benefits

• Monthly base salary of €1,100 (14 payments per year).

• Annual performance/complexity bonus of €180 (distributed over 12 months).

• Daily meal allowance of €7.23 (~€159/month based on 22 working days).

• Monthly transport allowance of €20.

• Private health insurance from day one (fully covered after the 6th month).

• Paid onboarding and continuous support from certified trainers.

• Career advancement opportunities, including the potential to become a team leader within the international team.