Remote Customer Relations Representative

This is a fully remote position, open to applicants in France.

📋 Description

• Respond to incoming calls and initiate outgoing calls.

• Determine the intent of the call and reply according to predefined protocols.

• Handle and organize customer files in the back office.

• Participate in training sessions focused on products and services.

• Utilize AI tools to enhance customer interactions.

⛳️ Requirements

• Educational background: High school diploma to associate degree (Bac to Bac +2).

• Preferably 1 to 2 years of experience in a customer contact center.

• Ability to think quickly, reason logically, and respond effectively.

• Outstanding written and verbal communication abilities.

• Strong interpersonal skills with a dedication to quality service.

🏝️ Benefits

• Opportunity for remote work (up to 3 days per week).

• Participation in the works council (CSE).

• Employee savings plan available.

• Sustainable Mobility Allowance offered.

• 75% reimbursement of public transportation expenses.

• Engagement in solidarity initiatives (KISIO provides each employee the chance to commit half a day annually to a significant social mission).