Relocation Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Receive and assess all new service orders

• Initiate contact with the employee undergoing relocation

• Carry out a service needs evaluation and present available services

• Coordinate services with the Destination Service Consultant (DSC)

• Follow up with the relocating employee and DSC to ensure services are proceeding smoothly

• Accurately enter billing information in a timely manner

• Input and maintain all pertinent information in the online portal from the time of order receipt to service completion

• Execute additional tasks as assigned

⛳️ Requirements

• Proven ability to deliver exceptional customer service consistently

• Self-motivated, organized, and detail-oriented

• Experience in international household goods relocation is preferred, but not mandatory

• Proficient in Microsoft Office, Outlook, and customer service databases

• Capable of multitasking in a fast-paced environment with a strong attention to detail

• Intermediate mathematical skills, including the use of calculators, currency conversions, and weight/volume calculations

• Excellent written and verbal communication abilities

• Must be able to pass a background check

• Bilingual in English and Mandarin is required

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health and wellness benefits

• Opportunities for professional development and career advancement

• Supportive and dynamic work environment