Reliance Care Officer, French Speaking

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Timely respond to customer inquiries, requests, and complaints in French while maintaining a courteous and professional demeanor.

• Furnish accurate and pertinent information in French to prospective clients to assist them in choosing appropriate health plans.

• Elevate unresolved matters to the relevant teams and ensure follow-up for resolution and client satisfaction.

• Diligently document and update customer feedback, complaints, and suggestions in the internal communication system.

• Aid in customer acquisition initiatives by engaging French-speaking inbound prospects and motivating them to purchase health insurance products or utilize company services.

⛳️ Requirements

• A Bachelor's Degree or HND in any field.

• Must have completed NYSC or possess a valid exemption letter.

• Ability to communicate effectively in French, both verbally and in writing.

• Basic proficiency in Microsoft Office applications.

• Willingness to work in shifts, including weekends.

• Exceptional interpersonal, written, and verbal communication skills in English.

• Strong analytical abilities and confidence in handling numerical data.

• High attention to detail with a dedication to producing quality work.

• Goal-driven, adaptable, and capable of thriving in fast-paced environments.

• A background in healthcare (e.g., Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is a plus.

🏝️ Benefits

• Remote-First Environment

• Competitive Salary and Benefits

• Premium Health Insurance

• Unlimited Leave

• Meaningful Impact

• Collaborative Work Culture

• Growth Opportunities

• Learning & Development Allowance