Relationship Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage major national accounts through consultative methods, including on-site visits and virtual meetings aimed at contract retention, renewal, and expansion.

• Create campaigns, initiatives, and commercial projects specifically designed for clients' Payroll and Human Resources (HR) departments.

• Analyze data and reports to identify portfolio risks, taking proactive measures and collaborating with internal teams to ensure retention (churn control).

• Oversee the customer journey from start to finish, evaluate portfolio performance indicators, and recommend ongoing improvements.

• Act as the primary point of contact for clients within our organization, ensuring timely resolution of requests and adherence to deadlines.

• Engage in organizing and participating in corporate events, trade shows, and company celebrations to enhance the brand's institutional relationships with partners.

⛳️ Requirements

• Proven experience in strategic account management (Key Accounts), large-scale B2B relationship management, or corporate Customer Success.

• Willingness and availability to travel across different regions of the country for client meetings and in-person events.

• Prior experience working with clients or partners in Human Resources (HR) or Payroll.

• An analytical mindset for risk management, outstanding communication skills, executive presence, and the ability to handle complex negotiations.

🏝️ Benefits

• Meal allowance and flexible food benefits.

• Health and dental insurance.

• Life insurance.

• Fuel allowance.