Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable advisor and partner for clients.

• Oversee client inquiries and deliver prompt, results-oriented customer service.

• Function as an intermediary between clients and the Accounts Payable, Accounts Receivable, Operations, and Support teams.

• Handle client-request projects to ensure clear communication and timely resolution.

• Assist associations by providing users with access to Enumerate Central and addressing issues.

• Collect necessary information and documentation to establish bank accounts and complete reconciliations.

• Support challenging customer requests and manage issue escalations.

• Respond to customer inquiries through phone or the Zendesk ticketing system.

• Evaluate customer needs and relay feedback to colleagues and leadership.

• Work collaboratively with cross-functional teams to address customer requests.

• Monitor KPIs such as customer satisfaction, retention rates, and revenue growth.

• Maintain a comprehensive understanding of customer needs and a commitment to outstanding customer service.

⛳️ Requirements

• Applicants must reside in the United States.

• Must be available to work within EST or CST time zones.

• Minimum of 2 years of experience in Customer Success or Account Management.

• Experience in the real estate, property management, or HOA/COA sectors is highly preferred.

• Strong customer service and project management abilities.

• Capable of organizing daily tasks by priority and meeting deadlines in a fast-paced, rapidly changing environment.

• Previous experience with Asana or similar project management tools is an advantage.

• A background in accounting, bookkeeping, or community association management is a plus.

🏝️ Benefits

• Flexible remote work arrangement.

• Occasional travel to Fort Lauderdale, FL.