Regional Training Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Create training programs by conducting needs assessments, designing curricula, developing training materials, creating learning modules, and establishing competency frameworks aligned with patient support operations.

• Conduct training through in-person classroom sessions, virtual platforms, field observations, and individual coaching sessions.

• Assess the effectiveness of training by measuring knowledge retention, evaluating skill application, analyzing performance metrics, collecting feedback from stakeholders, and implementing necessary improvements.

• Ensure that training content complies with current HIPAA standards, privacy laws, pharmaceutical guidelines, and standard operating procedures.

• Collaborate with district managers, clinical leadership, quality assurance, and operations teams to identify performance deficiencies and promote continuous improvement.

• Manage training logistics, which includes scheduling sessions, coordinating attendance, securing venues and technology, maintaining learning management systems, and tracking completion and certification records.

• Develop orientation programs for new hires and resources for career advancement.

• Guide trainers and enhance training capabilities throughout the region.

⛳️ Requirements

• A bachelor's degree in social work, health sciences, healthcare administration, or a related field, or equivalent experience is required.

• A minimum of 4 years of experience in patient services, case management, pharmaceutical operations, healthcare services, or a related field is required.

• Experience in a sales role or as a Field Case Manager within a patient support program is considered a valuable asset.

• Bilingual proficiency in French and English is considered a valuable asset.

• A Registered Nurse (RN) license in good standing is preferred for nursing candidates.

• Certification as a Certified Case Manager (CCM), Case Management Administrator (ACM-SW), or equivalent certification is preferred.

• Certification as a Certified Professional in Learning and Performance (CPLP), from the Association for Talent Development (ATD), or an equivalent certification is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Backup dependent care services.

• Adoption assistance programs.

• Infertility treatment coverage.

• Support for family building.

• Solutions for behavioral health.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Opportunities for volunteer activities.