Regional Service Manager – Latin America

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Develop and oversee the authorized service provider network across Latin America and the Caribbean.

• Assist Sales in pursuing new business ventures and maintaining current accounts through outstanding customer service.

• Offer technical troubleshooting assistance to service providers, dealers, and end users throughout the region.

• Act as a prompt technical resource via phone while working from the home office, guiding customers and the service network towards quick resolutions.

• Conduct in-field equipment service, evaluations, and startups as necessary.

• Provide technical training on Alto-Shaam products and support trade shows.

• Manage and address field service concerns raised by end users, service agencies, dealers, and sales/service representatives.

• Take ownership of the regional spare parts strategy, enhancing fill rate, order-to-ship time, and other crucial parts metrics in developing markets.

• Adhere to all quality, safety, and company policies and procedures.

• Remain adaptable and team-oriented, taking on additional responsibilities as required to meet the diverse needs of the region.

• Report directly to the VP of Canada/Latin America, while maintaining a dotted-line relationship with the Director of North America Field Service Network.

⛳️ Requirements

• Proficient in both Spanish and English (mandatory).

• Preference for home office locations in Latin America or the Caribbean; U.S.-based, in-market locations (such as Miami) are also acceptable.

• If based in the region, a valid U.S. visa is necessary for travel to Alto-Shaam headquarters.

• Willingness and capability to travel extensively, both within the region and to the U.S., is essential.

• Experience in the commercial food service equipment industry is highly preferred.

• Strong technical and troubleshooting skills.

• Excellent interpersonal abilities, with a customer-first mentality in providing support.

• Familiarity with the parts business, including experience in developing parts programs in emerging markets.

• A genuine enthusiasm for customer success.

• Adaptable, team-oriented, and capable of managing multiple, diverse responsibilities.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and training.

• Supportive work environment fostering teamwork and collaboration.