Regional Service Manager – Biomedical

This is a fully remote position, open to applicants in California.

📋 Description

• Lead, guide, and manage the performance of field service engineers or Biomed Technicians within the designated region to ensure exceptional service delivery.

• Supervise regional service operations, encompassing scheduling, workload management, and resource distribution to effectively meet customer demands.

• Act as the main escalation point for intricate technical or customer-related challenges, coordinating resolutions to guarantee prompt outcomes.

• Track service metrics, customer satisfaction, and operational efficiency to promote ongoing enhancement and attain regional objectives.

• Collaborate with cross-functional teams—including parts, logistics, training, and sales—to ensure equipment uptime and customer success.

• Ensure adherence to safety standards, regulatory obligations, company policies, and OEM specifications within the region.

• Assist in the recruitment, onboarding, and professional growth of field engineers to cultivate a strong, skilled, and engaged regional service team.

• When applicable, manage the training of personnel to ensure that only qualified individuals are servicing equipment.

• Mentor and develop team members by establishing clear direction, priorities, and expectations; providing consistent feedback; and exemplifying organizational values to nurture a healthy, trust-based culture of accountability and development.

• Driving and vehicle operation are vital responsibilities of this position.

• Additional duties as required.

⛳️ Requirements

• Preferred experience of 3-5 years in service management or a comparable background.

• The ideal candidate will possess leadership experience in Biomedical / Clinical Engineering Technology Education or equivalent expertise.

• A bachelor’s degree in business or a related field is preferred.

• Preferred certifications: N/A

🏝️ Benefits

• Health, Vision, Dental & More: We offer competitive insurance options, including coverage for medical, dental, and vision needs.

• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) are available as tax-advantaged accounts intended to assist individuals in saving for and covering qualified medical expenses.

• Paid Time Off: Full-time employees earn 19 days of Paid Time Off (PTO) annually, with accrual beginning on their first day of employment. Additionally, team members receive two “People Matter” days each year for community volunteering.

• Annual Bonus Opportunities: Potential bonuses based on achieving company profitability targets.

• 401(k) Investment Plan & Budgeting: A retirement investment plan featuring various deferral options, a generous discretionary company matching contribution of up to 6%, and access to financial planning resources and training.

• Team Member Perks Program: Provides exclusive discounts, special offers, and additional benefits for employees.

• Tuition Assistance: After three months of employment, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may cover college credit courses, continuing education units, seminars, and certification tests beneficial to both the employee and the organization.

• Employee Referral Bonus Program: We believe that great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you will receive a generous referral bonus as a token of appreciation for helping us grow our talented team.

• Paid Parental Leave: Paid Parental Leave provisions are available following a qualified FMLA approved leave.