Regional Service Manager

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Oversee the daily workforce flow, address scheduling conflicts, manage vacation schedules, and coordinate the emergency service schedule for weekends and evenings.

• Collaborate daily with dispatchers on technician scheduling, enhance service efficiency, ensure schedule adherence, and complete contracted services.

• Engage in the onboarding of new Service Delivery Specialists (SDS) and implement a comprehensive training plan.

• Mentor and empower Technicians to take ownership of their results, providing them with the necessary tools and resources to succeed.

• Recognize the potential in individuals and tailor development activities to match their skills and talents.

• Oversee technician performance through coaching and guidance from the District Manager.

• Review district performance with the District Manager on a monthly basis to identify areas for improvement to meet sales and profitability targets.

• Collaborate with the Parts Department concerning parts issues, shipping, and delivery logistics.

• Actively cultivate strong relationships with key stakeholders within the customer's organization.

• Take a proactive approach to managing customer relationships to effectively address issues and showcase value.

⛳️ Requirements

• An Associate degree combined with two years of people management experience, or a combination of Smart Care experience and people management that equates to a Bachelor’s Degree (1.5 years of experience = 1 year of post-secondary education).

• Proficiency in reading and writing in English is essential.

🏝️ Benefits

• Competitive salary and benefits package.

• Access to top-tier resources and technology.