Regional Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for the overall performance, effectiveness, and customer experience in the designated region.

• Supervise a team of 10-15 Customer Service Engineers.

• Organize third-party service resources to ensure successful service delivery.

• Promote continuous improvement and operational efficiency through the use of data and feedback.

• Oversee regional service performance, focusing on customer satisfaction and achievement of SLAs.

• Ensure compliance with company processes and safety standards during service delivery.

• Engage in frequent regional travel (up to 50%) to maintain operational consistency and facilitate engagements.

⛳️ Requirements

• Relevant experience in customer service management or a related field.

• Strong leadership skills with the ability to motivate and develop a team.

• Excellent communication and interpersonal abilities.

• Proficient in data analysis and performance metrics.

• Familiarity with service delivery processes and safety regulations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional growth and development.

• Comprehensive health and wellness benefits.

• Flexible work schedules and remote work options.