Regional Manager, Customer Success – D&I, APJ

📋 Description

• Lead a dynamic team of Customer Success Managers (CSMs) in the Asia Region.

• Enhance the current team and recruit top-tier talent in this rapidly expanding area.

• Act as the primary customer success liaison in the region.

• Serve as the executive sponsor for clients.

• Collaborate with other cross-functional leaders to ensure customer value and satisfaction.

• Share responsibility for the renewal and expansion metrics for the region.

⛳️ Requirements

• 10-15 years of experience in customer-facing roles (preferably in Customer Success or similar fields such as account management or consulting), with strong examples of building customer/client relationships and collaborative problem-solving.

• Solid background in defense industries, which may include sales, business development, program, and project management.

• Experience in intelligence collection, ideally related to space-based or geospatial ISR.

• Knowledge of intelligence analysis and dissemination.

• Proven direct management experience.

• Outstanding customer communication, negotiation, and presentation abilities.

• Proven track record of driving value, expansions, and renewals with clients.

• Effectively collaborates across distributed and cross-functional teams, with a strong capacity to lead and influence others.

• Excellent verbal and written communication skills in both English and an Asian language.

🏝️ Benefits

• Paid time off, including vacation, holidays, and company-wide days off.

• Employee Wellness Program.

• Home Office Reimbursement.

• Monthly Phone and Internet Reimbursement.

• Tuition Reimbursement and access to LinkedIn Learning.

• Equity.

• Paid Time Off for volunteering.