Head of Customer Success – EMEA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead and mentor a team of Customer Success Managers to foster high performance, professional development, and engagement.

• Create and execute strategies that enhance customer retention, minimize churn, and boost account expansion and upsell opportunities.

• Collaborate closely with Sales, Product, and Marketing teams to synchronize on customer growth initiatives and commercial objectives.

• Manage the customer lifecycle process to guarantee customer satisfaction and successful product adoption.

• Cultivate strong relationships with key customer stakeholders to comprehend their business objectives and advocate for their success internally.

• Monitor and report on critical customer success metrics such as Net Revenue Retention (NRR), churn rate, and expansion revenue.

⛳️ Requirements

• Over 5 years of relevant experience in leading a team within customer success (CSM or Account Management roles).

• At least 3 years of experience in forecasting and a proven history of assisting teams in achieving commercial targets.

• Experience collaborating with cross-functional teams.

• A strong emphasis on accuracy and attention to detail.

• Exceptional communication and interpersonal skills.

• A demonstrated ability to build and maintain customer relationships.

• A motivated, enthusiastic, and proactive attitude.

• Basic technical skills to engage confidently in discussions about customer needs and business goals.

• Proficiency in written and spoken English.

🏝️ Benefits

• Private medical insurance.

• Life assurance.

• Stock options.

• Opportunity to expand knowledge in app development.

• Flexible working arrangements.