Regional Manager

📋 Description

• Oversee operations in clinics located within the designated region.

• Ensure the consistent application of corporate standard operating procedures (SOPs), enhance regional performance, and provide an exceptional patient experience.

• Responsible for recruiting, coaching, and nurturing clinic leaders, driving revenue and unit sales, while upholding high standards of compliance and patient care.

• Significant travel required to clinics in the assigned region and participation in regional meetings as necessary.

• Lead and mentor clinic-level managers to meet regional objectives and uphold operational excellence.

• Ensure compliance with corporate SOPs, policies, brand standards, and regulatory obligations.

• Manage staffing strategies to guarantee adequate coverage, training, and succession planning at the clinic level.

• Propel regional revenue growth and increase hearing aid units through coaching, performance management, and sales enablement initiatives.

• Work in conjunction with regional leadership and headquarters to roll out new programs, tools, and process enhancements.

• Monitor regional performance indicators, devise action plans, and communicate results to the Regional Director.

• Address escalated clinic-level issues, including staffing, scheduling, and patient care challenges.

⛳️ Requirements

• Bachelor’s degree in a related field or an equivalent of 4 years of directly relevant, progressive experience.

• Over 5 years of industry experience in hearing care, retail healthcare, or comparable fields.

• A minimum of 3 years of prior management or multi-site leadership experience is required; demonstrated ability to develop and coach clinic managers.

• Strong knowledge of SOPs, compliance, and operational excellence.

• Proven track record of driving revenue growth and enhancing patient outcomes.

• A positive attitude, resilience, and a collaborative leadership approach.

• Excellent communication, team-building, and problem-solving abilities.

• Data-driven mindset, capable of analyzing performance metrics and converting insights into actionable strategies.

• Willingness and ability to travel extensively to support clinics and participate in regional meetings.

🏝️ Benefits

• Fulfilling work environment.

• Opportunities for career advancement within the organization across various locations in the US, South America, and India.