Regional Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee provider coverage and capacity in the designated territory, identifying any gaps in coverage.

• Identify and recruit providers skilled in various home renovation specialties, ensuring they meet compliance standards and align with the strategic objectives.

• Manage recruitment needs and transition approved providers to the compliance team for onboarding and activation.

• Assist compliance specialists in selecting providers during the application and activation stages.

• Oversee provider performance by training, coaching, influencing, and holding contractors of varying sizes accountable to Confident Remodels' processes and standards.

• Analyze activity metrics and reports to pinpoint opportunities for performance enhancement and collaborate with the National Account Manager to create and implement actionable plans.

• Conduct monthly business reviews with providers to discuss best practices and areas for improvement.

• Organize store visits to engage with lead generators and store management to strengthen relationships.

• Identify, document, and disseminate best practices related to lead generation, sales, installation, and service.

• Explore methods to streamline processes for automation or increased efficiency, both internally and with external partners.

• Communicate and implement new initiatives, programs, and policies in the field.

• Assist in addressing service-related issues.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 3 years of experience in retail or related sectors.

• Bilingual proficiency in French and English.

• Strong business acumen with meticulous attention to detail and a dedication to excellence.

• Good judgment and robust problem-solving skills.

• Outstanding verbal and written communication abilities, enabling clear and concise information presentation.

• Capacity to engage effectively with all organizational levels, including senior executives and upper management.

• Excellent organizational skills.

• Ability to manage multiple projects simultaneously while ensuring efficiency and a strong focus on detail.

• Self-motivated, proactive, and able to excel while working remotely.

• Strong organizational skills, exceptional time management capabilities, and a proven ability to meet deadlines.

• Proficient in using computer tools, including the Microsoft Office suite and various software applications.

• Ability to adapt to shifting or competing priorities.

• Willingness to travel at least 50% of the time.

🏝️ Benefits

• Fully remote work environment.

• Employer-provided equipment.

• Medical, dental, and vision insurance.

• Basic life insurance, short-term disability, and long-term disability insurance covered by the company.

• RRSP with an attractive employer matching contribution.

• Paid time off.

• And more!