Regional Launch & Sustainment Manager – MobileService+

This is a fully remote position, open to applicants in Kentucky, +4 more states.

📋 Description

• Oversee dealer involvement in MobileService+, encompassing enrollment, launch, and ongoing maintenance, while ensuring continuous operational readiness and adherence to program standards.

• Act as the main field liaison for dealer inquiries, problem resolution, and escalation management concerning MobileService+ operations.

• Guide dealers on optimal practices for mobile service delivery, technician preparedness, customer engagement, and daily mobile service functions.

• Collaborate with internal and external teams, including CCA, Fleet, field teams, third-party partners, and strategy and operations, to enhance dealer performance and support growth and sustainability goals.

• Analyze dealer performance trends, identify deficiencies, and implement corrective strategies to boost adoption, usage, and customer satisfaction.

• Create and distribute sustainment guides, field procedures, and scalable support models that can be implemented nationwide.

• Assist in dealer meetings, store visits, and follow-up summaries that record actions, decisions, and subsequent steps required to keep dealers aligned.

• Work with dealers on critical operational subjects such as scheduling, training completion, vehicle readiness, service scope, and program tools and systems.

⛳️ Requirements

• Bachelor’s degree in business or a related discipline.

• Over 5 years of experience in dealer operations, sales or after-sales service, or field performance management.

• Proven experience managing cross-functional projects and influencing stakeholders without direct authority.

• Excellent communication and relationship-building skills, with the capability to collaborate effectively with dealers, field teams, and internal leadership.

• Proficient in analyzing operational performance, identifying challenges, and driving actionable solutions.

• Comfortable in a dynamic, fast-paced environment with numerous stakeholders and changing priorities.

🏝️ Benefits

• GM provides a diverse range of health and wellness benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation and holidays, tuition assistance programs, employee assistance program, GM vehicle discounts, and more.