Regional Field Trainer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate with L&D, Operations, and business leaders to gain insights into learning objectives.

• Conduct workshops, both in-person and virtually.

• Oversee learning performance evaluations.

• Analyze regional data to assess franchise training completions, including: Course completion rates, Assessment scores, Time taken to complete training, Certification rates, and Learner engagement.

• Execute training initiatives, content development, and offline training with franchise organizations.

• Translate business objectives into measurable metrics and disseminate to relevant stakeholders and teams.

• Review survey feedback to uncover themes, sentiments, and specific insights.

• Prepare and interpret reporting data.

• Compare learning and operational data from systems such as LMS, GXI, and performance platforms.

• Leverage data from reporting and LMS to coach franchisees on Training performance, ensuring accuracy and consistency.

• Recommend remediation analysis for franchise training market deficiencies, including strategic discussions and action plans.

• Schedule reports or notifications to emphasize key changes or issues.

• Evaluate historical training completion data to spot trends, patterns, and potential bottlenecks.

• Customize updates and tracking metrics for various user types (e.g., RBI leadership, Regional Ops, FZ Ops & Training teams).

• Communicate insights through multiple channels (e.g., presentations, written reports, executive summaries).

• Collaborate with regional operations to integrate training needs into operational performance metrics (i.e., REV, Zenput).

• Draft clear operational training guides detailing each tool’s processes, purposes, and usage instructions.

• Distribute feedback reports to the Training Team, subject matter experts (SMEs), and Regional Ops managers.

• Work with these stakeholders to design and implement content updates and enhancements based on data analysis.

• Evaluate Franchisee’s LMS Training Plans to track the effect of content updates on subsequent ratings and feedback.

⛳️ Requirements

• 3-5 years of experience in Training roles or within the Quick Service Restaurant sector, with a focus on training others.

• Must have experience with restaurant brands; experience in Quick Service Restaurants is preferred.

• A minimum of a bachelor’s degree is required.

• Strong proficiency in Learning Management Systems (LMS) and related learning platforms.

• Excellent command of English and Spanish; Portuguese is an advantage.

• Exceptional public speaking abilities, including in-person facilitation and presentations to senior leaders and owners/partners.

• Strong proficiency in Microsoft applications (MS Excel & PowerPoint are essential).

• Prior experience in a regional role is preferred.

• Must be willing to travel up to 50% of the year.

🏝️ Benefits

• Benefits across all our global offices emphasize physical, mental, and financial well-being.

• Comprehensive global paid parental leave program supporting employees as they grow their families.

• Free telemedicine and mental wellness support.