Regional Director – Customer Solutions, Technical Service

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and support Diversey’s institutional customer accounts within the designated region.

• Achieve customer growth objectives, enhance wallet share, seek out new accounts, and promote customer retention and satisfaction.

• Manage the region’s profit and loss and supervise approximately four District Managers.

• Guide, mentor, and develop District Managers and field teams.

• Advocate for EHS policies, procedures, and best practices in safety.

• Enhance team capabilities in commercial engagement, service, and product/application knowledge.

• Execute regional strategies and ensure financial performance.

• Identify and pursue new business opportunities, including account analysis and innovative account P&L models.

• Collaborate with Sales Leaders, Key Account Teams, and Sectors to enhance retention, renewals, and customer experience.

• Update and expand the sales funnel while launching products and promotions throughout the region.

• Conduct sales calls and site visits to assess program performance and customer satisfaction.

• Enhance field performance metrics and synchronize service delivery with commercial objectives.

• Lead national equipment rollouts, multi-site implementations, and intricate service projects.

• Ensure compliance with SOPs, SLAs, and customer expectations.

• Meet targets for revenue, gross profit, costs, new products, and customer growth.

• Manage regional expenses and service budgets, as well as fleet and asset costs, while enhancing SG&A productivity.

• Utilize data to pinpoint performance gaps and opportunities for cost improvements.

⛳️ Requirements

• Bachelor’s degree in business, Operations, Engineering, or a related field.

• Over 10 years of commercial experience.

• At least 5 years of experience leading large teams.

• More than 10 years of experience working closely with sales, service, and commercial teams.

• Background in B2B chemicals, food service, retail, hospitality, or institutional settings.

• Proven track record of enhancing commercial performance and operational efficiency.

• Strong commercial skills with experience in promoting, selling, and closing deals.

• Solid financial acumen with experience in managing budgets and P&L performance.

• Exceptional communication, interpersonal, and organizational skills.

• Proven ability to negotiate at the national level of organizations and sell at the operational level.

• Strong business and financial insight, including budgeting and cost-to-serve management.

• Demonstrated change leadership, communication, and coaching capabilities.

• Willingness to travel up to 50%.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401k plan with employer matching.

• 15 paid vacation days.

• 8 paid fixed holidays each year.

• 24 hours of floating holidays.

• Up to 80 hours of sick leave.

• Sales incentive program.

• Opportunities for professional growth and development.

• Competitive salary and compensation package.