Regional Customer Success Manager – Automotive

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the success and well-being of a segment of Podium’s Automotive clientele.

• Create strategies aimed at enhancing engagement, delighting customers, and reducing churn.

• Collaborate with portfolio customers throughout their Podium experience.

• Ensure customer satisfaction, oversee product adoption, and expedite customer value.

• Act as the main post-sales contact for small business customers.

• Promote the adoption and usage of Podium products through comprehensive product and industry knowledge.

• Assist customers in realizing maximum product value and achieving their business goals.

• Identify opportunities for upselling and cross-selling within current accounts.

• Engage customers during renewal periods to secure contracts and enhance retention.

• Understand customer business goals and industry challenges; conduct check-ins and optimize product use.

• Address customer inquiries, issues, and escalations while anticipating potential challenges.

• Foster customer relationships by acting as a trusted advisor and advocate.

• Communicate customer feedback to product and engineering teams for ongoing improvement.

• Travel 35–40% of the time.

⛳️ Requirements

• A minimum of 1 year in a customer-facing position, such as Customer Success Manager, Account Manager, or Client Services Manager, ideally within the software or SaaS sectors.

• Familiarity with AI technologies (e.g., LLMs, Voice AI, automation platforms) and practical experience applying them in real-world scenarios.

• Strong communication and interpersonal abilities, capable of building rapport and credibility with customers at all levels.

• Outstanding problem-solving and analytical skills to effectively understand and address customer challenges.

• Technically proficient with the ability to quickly comprehend complex software concepts.

• An empathetic and customer-focused mindset, dedicated to fostering customer success.

• Results-oriented with a commitment to achieving and surpassing customer satisfaction and retention targets.

• A collaborative team player who can work cross-functionally to meet shared objectives.

• A growth-oriented perspective on AI.

• Experience with customer success platforms and tools.

• Knowledge of CRM and customer support software.

• Understanding of online reputation management and customer feedback processes.

🏝️ Benefits

• Open and transparent culture.

• Life insurance and both long and short-term disability coverage.

• Paid maternity and paternity leave.

• Fertility benefits.

• Generous vacation policy, including three 4-day weekends during the summer.

• Comprehensive medical, dental, and vision coverage.

• 401k plan.

• Bi-annual swag drops featuring cool Podium gear and apparel.

• Join industry leaders in AI agents.

• Unlock career-defining growth opportunities.

• Collaborate with top-tier talent.

• Make a meaningful impact on local businesses.