Regional Account Team Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Lead and mentor a team of account managers to ensure outstanding client satisfaction, achieve energy savings objectives, and successfully manage key accounts.

• Cultivate a collaborative and high-performance team environment that prioritizes exceeding targets while embodying our CLEAResult values of Accountability, Trust, and Transparency.

• Act as a customer advocate within the program, ensuring proactive communication to enhance client satisfaction.

• Design and implement strategic account plans aimed at improving customer satisfaction and retention.

• Establish and utilize a lead tracking report to monitor key performance indicators (KPI’s) and evaluate the performance of the account management team.

• Analyze data and customer insights to provide regular updates on key account status, emphasizing successes, areas for improvement, and strategic initiatives for ongoing growth and enhancement.

• Collaborate with program management and leadership to formulate strategies and provide solutions that inform outreach, marketing, external training, education, and other essential program activities that drive goal attainment.

⛳️ Requirements

• 3 to 5 years of experience in account management, demonstrating a history of successful client retention and revenue growth.

• Previous experience leading a team, showcasing strong leadership and management skills with the capacity to inspire and develop a high-performing team.

• Exceptional communication and interpersonal abilities.

• Analytical approach with the capability to leverage data for informed decision-making.

• Strategic thinker with the skill to create and implement effective account plans.

• Proven success in developing customer engagement strategies and campaigns.

• Proficient in Microsoft Office suite and Salesforce.

• An interest in the energy sector and a commitment to promoting changes in energy usage.

• Ability to comprehend and effectively communicate technical concepts to diverse audiences.

🏝️ Benefits

• Medical, Dental, and Vision Insurance; we also provide a company-paid health care concierge service to assist you in navigating our health plan for optimal decision-making for you and your family.

• 401(k) plan with company matching contributions.

• Paid vacation, sick leave, personal time, and parental leave.

• Paid Volunteer Time, as contributing to our communities is important to us.

• Employee Recognition Program – convert your recognition points into gift cards.

• Employee Assistance Program – offers resources to help manage everyday responsibilities.

• Access to on-demand training courses for career advancement.