Regional Account Manager – HPP, Hypophosphatasia, Rare Disease

This is a fully remote position, open to applicants in Canada.

📋 Description

• Ensure that healthcare professionals in the designated territory are informed about the harmful effects of hypophosphatasia (HPP).

• Build and sustain relationships with customers.

• Establish referral and diagnostic pathways.

• Develop and implement key account/customer strategies through Key Account Management (KAM).

• Collaborate effectively with medical partners and internal cross-functional teams.

• Enhance and maintain knowledge of the disease, diagnostics, and products to educate customers and promote action.

• Formulate insights-driven KAM plans for major accounts and treatment centers, focusing on decision-maker prioritization and situational analysis.

• Work cross-functionally to drive KAM initiatives and achieve optimal patient outcomes.

• Deliver exceptional customer service to key partners.

• Utilize marketing tools and carry out promotional activities, programs, and regional congress opportunities.

• Organize and implement local and digital initiatives for customer engagement.

• Meet or surpass sales targets within the assigned territory.

• Present and uphold strategically focused KAM plans.

• Monitor activities and provide accurate and timely sales reports.

• Complete all assigned training in a timely manner.

• Manage time, CRM tools, resources, and workload effectively.

• Ensure continuous compliance with relevant requirements.

• Lead initiatives focused on customers and patients in collaboration with Marketing, Medical, Market Access, and Patient Advocacy teams.

• Partner with Marketing, Diagnostics, Access, and Medical teams to identify opportunities and formulate action plans.

• Travel regularly throughout Western Canada and occasionally to Ontario, which may include overnight and weekend travel.

• Align activities with relevant laws, regulations, and Alexion policies.

⛳️ Requirements

• Bachelor’s degree (BSc preferred).

• A minimum of 10+ years of experience in field-based sales.

• At least 2 years of experience in specialty-care sales.

• Proven track record of consistently achieving outstanding sales results.

• Demonstrated ability to access and cultivate professional relationships for scientific exchange and promotion with healthcare providers in both community and academic settings.

• Capacity to work effectively both independently and in a collaborative, team-oriented environment.

• Exceptional verbal and written communication skills.

• Persuasive presentation style with the ability to uncover and address customer needs and manage concerns effectively.

• Self-driven, urgent, well-organized, and collaborative in problem-solving.

• Ability to build rapport and develop relationships with a varied customer base.

• Strong business, analytical, and clinical insight.

• Valid driver’s license with a clean driving record.

• Willingness to travel regularly across Western Canada and occasionally to Ontario, including overnight and weekend travel.

🏝️ Benefits

• Annual Variable Pay Bonus/Short Term Incentive opportunity.

• Eligibility to participate in an equity-based long-term incentive program (if applicable to role).

• Competitive Flex Benefits & Retirement Savings Program.

• 4 weeks of paid vacation.

• Annual Personal Days.

• Contract Benefits Program for Fixed Term Contract/Temporary positions (excluding students).

• A collaborative culture that promotes innovation.

• A diverse and inclusive environment.

• Opportunity to work at the cutting edge of rare disease research and make a significant impact on patients' lives.