Referral and Patient Experience Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to phone inquiries from patients and referring physicians.

• Organize appointments and follow-up visits.

• Deliver friendly, professional, and patient-focused assistance.

• Conduct follow-up calls to ordering physicians post patient visits.

• Show appreciation and cultivate strong professional connections.

• Communicate confidently and professionally with healthcare providers.

• Carry out insurance verification tasks.

• Support general administrative duties.

• Utilize tools like iFax for communication and documentation.

⛳️ Requirements

• Proven customer service experience, ideally in the healthcare sector.

• Exceptional English communication abilities (both spoken and written).

• Confident, professional, and friendly phone demeanor.

• Experience interacting with patients and/or medical professionals.

• Knowledge of HIPAA compliance and patient privacy regulations.

• Capability to work autonomously in a remote setting.

• High degree of reliability and professionalism.

• Prior experience as a Medical Receptionist, Virtual Medical Receptionist, or in a similar healthcare position (Preferred).

• Familiarity with Electronic Health Records (EHR) or Electronic Medical Records (EMR) systems (Preferred).

• Experience with iFax or comparable fax/document systems (Preferred).

• Background in patient scheduling, intake, and front desk operations (Preferred).

• Exposure to insurance verification processes or healthcare administrative workflows (Preferred).

• Clear, natural, and professional communication style (Ideal Candidate Profile).

• Comfortable and confident in handling phone conversations (Ideal Candidate Profile).

• Able to sound friendly and engaging rather than scripted or mechanical (Ideal Candidate Profile).

• Warm, approachable, and friendly demeanor (Personality Traits).

• Grateful and appreciative attitude (Personality Traits).

• Confident yet cooperative and kind (Personality Traits).

• Positive outlook with strong interpersonal skills (Personality Traits).

• Eagerness to learn and adapt to new systems and processes (Trainability).

• Receptive to feedback and committed to continuous improvement (Trainability).

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract issues, and client interactions.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request for enhanced privacy and security in client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Participate in our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to our proprietary training on communication, client management, productivity systems, and best practices to excel as a top-performing VA and boost long-term client retention.

• Client-Approved U.S. Holidays: Contractors can take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and only if offered by the client.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to perform at your best.

• Optional Performance-Based Incentives: Certain clients may offer bonuses, incentives, or increased hours based on your performance.