Recruitment System Support Specialist – Talent and Culture

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• This role functions as a recruitment system support specialist for the Workforce Administration team within WVU Talent and Culture.

• The position will utilize WVU’s recruiting platform, Taleo, to develop and publish new job openings at WVU, as well as finalize offers for selected candidates and ensure a smooth onboarding process into the WVU Payroll System.

• The individual will address complex and challenging cases received through phone, email, the HR portal, or other access points related to the hiring process.

• The incumbent will leverage case management tools to respond to and track inquiries, employing judgment, experience, and knowledge while utilizing independent thinking skills.

• Works in collaboration with the Center of Excellence to resolve issues faced by new hires.

• Partners with other cross-functional team members to address employee concerns comprehensively and promptly.

• Acts as a resource for Shared Services Center Customer Care Agents to help achieve a high percentage of first call resolution for customers.

• Aids in the onboarding process for Taleo new hires by addressing inquiries regarding the completion of forms and documents within the Taleo onboarding modules.

• Offers support to new hires with any questions related to navigating the onboarding system.

• Transfers new hires from Taleo to Salesforce once all required documentation is submitted.

• Develops, maintains, and generates standard reports.

• Proposes and initiates process improvement initiatives based on observations.

• Performs additional duties or special projects as assigned.

⛳️ Requirements

• Bachelor’s degree in Business, Human Resources, or a related discipline.

• At least one (1) year of experience in areas such as Talent Acquisition, recruitment, or new hire onboarding.

• Familiarity with talent management systems or HRIS systems and related database applications.

• Experience in administrative processes.

• Customer Service experience is essential.

• Any equivalent combination of relevant education and/or experience will be considered.

• All qualifications must be fulfilled by the time of employment.

🏝️ Benefits

• 37.5-hour work week

• 13 paid holidays

• 24 annual leave (vacation) days per year

• 18 sick days per year

• WVU provides a variety of health insurance and additional benefits

• 401(a) retirement savings plan with a 6% employee contribution match, eligibility to continue health insurance, and other retiree benefits.

• Wellness programs