Recovery Account Processor

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Execute document processing and maintain records related to customer accounts.

• Input new account details and modify existing account information.

• Log transactions accurately.

• Address customer inquiries and fulfill requests for information.

• Receive, categorize, consolidate, and summarize documents and information.

• Prepare reports and offer administrative support.

• Manage incoming calls regarding collections, call transfers, and account holder inquiries.

• Provide prompt and precise answers to customer questions.

• Assist in resolving customer issues.

• Retrieve daily web settlements.

• Document and refresh account activity.

• Order letters for various payments.

• Maintain the settlement tracker and ensure accurate state coding.

• Handle inbound calls concerning deceased accounts.

• Request necessary estate and/or administrator documentation.

• Conduct collection activities as needed.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Generally, three to five years of clerical and customer service experience.

• Comprehensive understanding of products, services, terminology, procedures, and systems relevant to the designated area.

• Excellent customer service abilities.

• Capacity to manage multiple projects and deadlines concurrently while upholding a high standard of customer service.

• Skill in identifying and addressing/escalating complex issues.

• Proficient in computer navigation using various software, including Microsoft Office applications.

• Strong verbal and written communication skills.

• Availability to work from 8 am to 5 pm, Monday through Friday, Central Time.

• Applicants must adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as related workplace conduct and safety policies.

🏝️ Benefits

• Healthcare options (medical, dental, vision).

• Basic term and optional term life insurance.

• Short-term and long-term disability coverage.

• Pregnancy disability and parental leave.

• 401(k) plan and employer-funded retirement plan.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holiday opportunities.

• Assistance with adoption.

• Sick and Safe Leave accrual of one hour for every 30 worked, up to 80 hours per calendar year, unless stated otherwise by law.

• Incentive and recognition programs.

• Equity stock purchase options.

• 401(k) contributions and pension plan.