This is a fully remote position, open to applicants in Honduras.

• Respond to all incoming calls promptly, professionally, and with a consistent and welcoming greeting.

• Efficiently assess the nature of each call and direct the caller to the appropriate department, queue, or individual.

• Accurately transfer calls to the correct teams (Sales/Booking, Customer Service, or designated staff) using the firm's telephone system.

• Gather necessary intake information and input it accurately into the firm's CRM system in real time.

• Confirm the correct spelling of names, contact numbers, and other essential data fields prior to finalizing the entry.

• Complete a call disposition for every call interaction — including those that are transferred — before concluding the engagement.

• Manage each call with professionalism, empathy, and in accordance with the firm's customer service standards.

• Uphold strict confidentiality of client information and adhere to all firm privacy, security, and data handling protocols.

• High school diploma or equivalent is required.

• Previous experience in a customer-focused or call center position is preferred.

• Excellent verbal communication skills with a professional and courteous phone demeanor.

• Ability to multitask effectively — actively listen, type, and navigate software simultaneously.

• Basic computer skills; capability to quickly learn CRM and telephone system tools.

• High attention to detail and precision in data entry.

• Dependable, punctual, and consistent in work performance.

• Experience in a law firm, legal services, or immigration services setting is preferred.

• Familiarity with CRM software (such as MyCase or similar) is preferred.

• Bilingual proficiency (English/Spanish) is strongly preferred.

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.

Receptionist

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