This is a fully remote position, open to applicants in United States.

• Professionally and efficiently manage incoming calls and direct them appropriately

• Attentively assess each caller’s requirements

• Facilitate connections between clients and the relevant team member or department

• Meticulously record messages and client issues

• Maintain composure and professionalism during challenging or emotional conversations

• Assist the team and ensure exceptional service during peak times

• Provide clients with an outstanding experience starting from their initial contact

• Must be friendly, professional, patient, and compassionate

• Excellent communication skills and active listening abilities

• Strong organizational skills, reliable, and detail-oriented

• Ability to thrive in a fast-paced work environment

• Team-oriented with a willingness to acquire new technology and systems

• Previous experience in reception, customer service, call centers, professional services, or legal settings is preferred

• Full-time employment