RCM Patient Billing Liaison

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and address all patient billing inquiries received through email and Smartsheet platforms.

• Partner with the entire RCM team to investigate and resolve billing issues within a 48-hour period.

• Accurately document all account activities, updates, and resolutions in detail.

• Directly communicate with patients and/or practice managers as necessary to resolve issues or provide updates.

• Assist front-end, back-end, and Patient AR call center teams with outbound communications to patients via phone, email, and other methods.

• Facilitate soft collections efforts, maintaining a professional and patient-focused approach.

• Identify, monitor, and analyze trends in billing inquiries; prepare and present findings to leadership.

• Collaborate closely with Operations and Revenue teams to ensure alignment and foster continuous process improvement.

• Execute other assigned duties as needed.

⛳️ Requirements

• At least 3 years of experience in revenue cycle management, encompassing denials management and engagement with all payer types.

• A minimum of 3 years of experience in a call center, including collections.

• Preferably, 2 years of coding experience, though this is not mandatory.

• Required strong knowledge and hands-on experience with Allscripts and eClinicalWorks (eCW).

• Advanced proficiency in the Microsoft Office Suite (Excel, Outlook, Word, etc.).

• Exceptional multitasking, organizational, and time management skills.

• Strong written and verbal communication skills with a high degree of professionalism.

• Capability to work collaboratively in a dynamic environment while adhering to strict deadlines.

🏝️ Benefits

• Paid time off

• Flexible working arrangements