Radiology Scheduler

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee both inbound and outbound patient communications to facilitate the scheduling and coordination of diagnostic imaging and specialty services.

• Arrange, modify, cancel, and verify patient appointments for imaging, laboratory, nuclear medicine, pulmonary, vascular, surgery, labor and delivery, physician scheduling, and main call support.

• Address patient questions regarding imaging services, availability, preparation guidelines, insurance verification, and general service information.

• Record patient interactions, appointment details, and updates in scheduling systems and customer relationship management (CRM) platforms.

• Assess patient orders, referrals, and provider directives to schedule appointments in accordance with established protocols.

• Efficiently navigate multiple scheduling, CRM, and communication systems simultaneously.

• Liaise with patients, providers, and internal teams to coordinate care and address scheduling requirements.

• Adhere to workflows, call flows, knowledge resources, HIPAA regulations, and standards for privacy and security.

• Recognize patient needs and address concerns while fulfilling service expectations.

• Uphold standards for productivity, quality, attendance, and schedule adherence in a high-volume contact center.

• Engage in modality-based training, coaching sessions, and initiatives aimed at performance enhancement.

• Carry out other assigned responsibilities.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• Preferred: A minimum of six months of experience in a healthcare contact center, patient access, or customer service setting, with essential hands-on experience in scheduling medical appointments within a healthcare organization.

• Experience working from home in a private, secure, distraction-free environment compliant with HIPAA and company data privacy standards.

• Excellent verbal communication, empathy, professionalism, and telephone etiquette.

• Comprehensive understanding and consistent compliance with contact center performance metrics and Remote Work Agreement expectations.

• Capability to adhere to assigned schedules, maintaining reliability, punctuality, and attendance.

• Flexibility to modify shifts, cover absences, and work overtime based on organizational needs.

• Availability to work evenings, weekends, or holidays as necessary.

• Proficient in managing multiple systems and tasks concurrently.

• Strong attention to detail with the ability to follow established protocols and workflows.

• Skills in problem-solving and researching customer inquiries.

• Basic computer skills with Windows-based systems, Outlook, Teams, CRM, and scheduling platforms.

• Typing speed of at least 40 words per minute.

• Must be able to complete assessments independently if required.

• Ability to comply with HIPAA, privacy, and security standards.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with company match.

• Paid time off (PTO) and holidays.

• Flexible spending accounts (FSAs).

• Employee wellness programs.

• Career development opportunities.

• Required training programs.

• Coaching sessions and feedback.

• Remote work from home.