Quality Management Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Conduct quality control assessments of all deliverables and work products to ensure compliance with the QASP standard of 98% accuracy, including proper grammar, punctuation, spelling, and formatting suitable for the target audience.

• Create strategies and programs to achieve and sustain product and service quality throughout the entire lifecycle of deliverables.

• Provide support for End-to-End testing and User Acceptance Testing (UAT) for the Veteran and Family Member Program (VFMP) Modernization initiatives, including UAT plans, test cases, test scenarios, End-to-End Test Plans, test schedules, and training for testers.

• Maintain a Production Defect and Issue Tracker to log all opened and closed defects and issues, including comprehensive descriptions, dates, owners, next steps, and necessary escalations.

• Oversee operations to avert the production of defects and ensure compliance with quality plans and requirements.

• Analyze and investigate negative quality trends or conditions, initiating corrective actions, including firm commitments for necessary changes to meet standards.

• Develop and implement performance metrics to track program status, analyzing metrics to provide recommendations for enhancements.

• Ensure that automation and modernization tools meet 100% of the agreed-upon business requirements during User Acceptance Testing prior to deployment.

⛳️ Requirements

• A minimum of 4 years of experience in quality management, quality assurance, or deliverable quality control, ideally in support of government programs.

• A Bachelor’s degree in a relevant field.

• Proven experience in developing and executing quality plans, ensuring adherence to quality requirements, and driving corrective actions.

• Background in supporting UAT or End-to-End testing, including the creation of test cases, test scenarios, and test schedules.

• Familiarity with quality management systems, tools, and techniques such as Lean Six Sigma, CMMI, ISO 9000/9001, or the Malcolm Baldrige criteria.

• A strategic thinker with a proactive approach to marketing trends and technologies.

• Strong problem-solving capabilities and the ability to think critically.

• Capability to manage competing deadlines effectively.

• Experience in supporting complex projects and transformation efforts within the federal government.

• Comfort with managing intricate client relationships.

• Ability to obtain and maintain a public trust clearance.

• Legally authorized to work in the U.S.

🏝️ Benefits

• Remote work is anticipated; occasional travel for client engagements may be necessary.