Quality Improvement Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the creation, coordination, and execution of a formal quality improvement plan across a vast network of crisis centers aimed at achieving quality improvement objectives.

• Support the monitoring of internal quality improvement activities to ensure compliance with all funder and agency quality improvement goals, guaranteeing that all deliverables are met.

• Aid in the timely completion of all quality improvement/outcome reports for external funders and stakeholders, including SAMSHA, Vibrant QI Report, Board Reports, and Committee Reports.

• Help monitor, analyze, and report on performance metrics, while also supporting the development of strategies for enhancement.

• Coordinate and assist in leading regular program quality improvement meetings to assess program outcomes, deliverables, and key performance indicators (KPIs).

• Collaborate with various departments to create proactive quality improvement initiatives to ensure that member crisis centers comply with contracted Lifeline operational and clinical KPIs.

• Conduct investigations and analyses of claims, complaints, and grievances against the organization or crisis centers, including adherence to recommended best practices and mandated policies and procedures.

• Perform data collection, applying analytical and measurement skills to establish key performance indicators and assess progress.

• Work collaboratively within a team of Quality Improvement Specialists.

• Prepare written reports, compile data, and create charts and graphs that illustrate key performance indicators and other relevant data.

• Carry out additional duties and responsibilities as assigned within the scope of the position.

⛳️ Requirements

• A Bachelor's Degree is required; a Master's Degree in Healthcare, Public Health, or Social Sciences is preferred.

• Previous experience in a crisis center or a keen interest in mental health and suicide prevention, along with familiarity with the nonprofit sector, is preferred.

• Experience with compliance, quality improvement activities, and data analysis is preferred.

• Proficiency in American Sign Language (ASL) is required.

🏝️ Benefits

• Comprehensive benefits package.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Supplemental income insurance.

• Employer-paid disability insurance.

• Employer-paid life insurance.

• Pre-tax Flexible Spending Account (FSA) for medical and dependent care.

• 401K plan available.