Quality Coordinator, Call Center

This is a fully remote position, open to applicants in Germany.

📋 Description

• Management of quality assurance processes.

• Maintaining quality standards through regular assessments, which include monitoring and creating evaluation forms, as well as determining necessary follow-up actions.

• Designing and administering knowledge assessments.

• Recognizing coaching requirements and assisting in the preparation of training sessions to be conducted by coaches.

• Ongoing enhancement of quality management processes and systems.

• Performing calibration sessions with project managers and quality management representatives from vendors.

• Occasional business travel may be required.

• Addressing operational queries from vendors.

• Communicating product updates and urgent system issues to vendors.

• Preparing materials for product training sessions.

• Assisting in operational partner management in collaboration with the Manager of Operational Partner Management.

⛳️ Requirements

• Completed vocational training in a commercial field or an equivalent qualification.

• A minimum of 2–3 years of experience in sales support, preferably with a background in quality management within a call center or similar industries/roles.

• A flexible, hands-on approach and a strong team player mentality.

• Self-organization and structured work habits come naturally to you.

• You possess analytical skills paired with a business-oriented mindset.

• By analyzing key performance indicators, you will assist us in developing and implementing innovative sales concepts.

• Proficient in Microsoft Office, particularly PowerPoint.

• Excellent proficiency in German, both spoken and written (C1); English language skills are a plus.

• Familiarity with Salesforce is an advantage.

• Career changers are encouraged to apply!

🏝️ Benefits

• A contemporary workplace situated in new, representative office spaces (including a café, canteen, and fitness center).

• State-of-the-art work equipment such as laptops and desktops, along with additional incentives.

• Job security.

• A future-oriented work environment that offers appealing development opportunities.

• A welcoming and enjoyable working atmosphere within a dynamic team.

• Independent and diverse responsibilities.

• Comprehensive onboarding and training, with support from experienced trainers for personal development.

• Ample opportunity to bring your ideas to life.

• Competitive earning potential.

• A fixed salary complemented by a variable pay component.

• Company-sponsored training programs.

• Options for home office arrangements.

• Complimentary beverages.

• Free parking available.

• Additional vacation days.