Quality Control Analyst

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Regulatory Compliance Reviews: Analyze and evaluate chattel loan origination and servicing documentation and processes to ensure compliance with relevant state and federal regulations, investor standards, and company policies. Identify inconsistencies, document findings, and escalate non-compliance issues as necessary.

• Audit and Inspection: Perform regular file assessments of loan origination and servicing activities, including underwriting, closing, boarding, payment processing, default management, and other operational functions. Assess the efficacy of existing controls and propose corrective actions and process enhancements.

• Data Analysis and Trending: Gather review outcomes and conduct periodic trend analyses to uncover patterns, root causes, and emerging compliance risks. Generate summary reports for management that highlight key metrics, risk evaluations, and suggested remediation strategies.

• Documentation and Reporting: Keep precise and organized records of quality control reviews and findings. Create comprehensive reports detailing review scope, observations, required corrective actions, and follow-up statuses.

• Cross-Functional Collaboration: Collaborate with Operations, Servicing, Compliance, and Management to communicate findings, assist in the implementation of corrective actions, and strengthen internal controls.

⛳️ Requirements

• Education: A high school diploma or equivalent is required. Certifications related to compliance are advantageous but not mandatory.

• Experience: A minimum of 2 years of experience in home loan/mortgage lending and/or servicing compliance, quality control, quality assurance, risk management, or internal audit, preferably within the manufactured home or chattel lending sector.

• Knowledge: Familiarity with state and federal regulations governing home loan/mortgage lending and servicing, as well as investor oversight expectations.

• Skills: High proficiency in Microsoft Office Suite, particularly Excel and Microsoft Forms. Strong analytical abilities to transform data into actionable insights. Excellent organizational and project management skills.

• Communication: Outstanding written and verbal communication skills, with the capability to clearly articulate complex regulatory and operational concepts to stakeholders across various departments.

🏝️ Benefits

• Competitive Compensation: We provide a competitive salary along with the potential for annual bonuses and variable pay, depending on your skills and experience.

• Equity for All: As part of our commitment to shared success, all employees receive equity in the company, allowing you to participate in the growth and achievements of Zippy.

• Remote Work: Benefit from the flexibility of working from home in a dynamic, remote-first environment.

• Comprehensive Health Coverage: We offer medical, dental, and vision insurance, as well as company-subsidized benefits like STD, LTD, and life insurance for you and your family.

• Flexible Spending Accounts: Utilize medical & dependent care FSAs to help manage your expenses effectively.

• Training & Licensing Support: We prioritize your professional development by providing resources for training and licensing.

• Paid Time Off: Generous PTO is offered, and we encourage you to take advantage of it!

• Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.

• Parental Leave: We offer paid parental leave to support you and your growing family.

• No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.

• Vibrant Slack Community: Connect with colleagues in our engaging remote Slack community, featuring fun channels that bring people together around shared interests like travel, pets, sports, food, and more.

• Career Growth: We believe in promoting from within, providing you with opportunities to advance your career with us.