Quality Assurance Team Lead

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Manage a small team of 2nd Line Customer Outcomes testers

• Offer independent assurance on comprehensive customer outcomes throughout the Motor Finance Commissions programme via SSS and focused risk-based testing

• Assist in integrating the newly implemented 2nd Line QA framework and scorecard

• Direct and supervise the execution of the 2nd Line QA testing plan, ensuring adequate coverage of SSS and risk-focused areas

• Lead and mentor the testing team, guaranteeing a consistent application of the testing methodology and the quality of judgments

• Evaluate and validate testing results, especially for complex, high-risk, or contentious cases

• Detect and report trends, systemic issues, customer detriment, or emerging risks

• Identify and suggest areas for expanded testing or in-depth analysis

⛳️ Requirements

• Extensive experience in Financial Service QA, compliance monitoring, outcomes testing, or assurance

• Prior experience in leading QA/assurance teams and supervising case-based testing

• Strong judgment skills with the ability to recognize systemic risks and potential customer detriment

• Proficient in managing senior stakeholders, with the ability to challenge and escalate when necessary

🏝️ Benefits

• 6 Month Contract

• Competitive rate inside IR35