Quality Assurance Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in the development and ongoing enhancement of IETSS processes and workflows.

• Offer internal support to the organization, which includes but is not limited to web content management, standardizing processes/procedures, and formulating organizational policies/procedures.

• Play a role in implementing a comprehensive Quality and Process Improvement Program across the IETSS Organization.

• Collaborate with stakeholders to create new processes and update existing ones.

• Support the IETSS Internal Quality Audit Program to systematically evaluate processes.

• Conduct Quality Reviews of documents and deliverables.

• Assist in quality and process improvement methodologies.

• Review and refresh current IETSS Programs and Processes.

• Gather and document user requirements, which includes collecting, analyzing, and summarizing information from stakeholders.

• Research, analyze, and propose solutions to address current and future business needs.

• Carry out other TPQI analysis tasks as required and requested.

⛳️ Requirements

• U.S. Citizenship is mandatory.

• A minimum of 4 years of documented relevant experience, or an associate degree with 2 years of documented experience may be considered in lieu of a bachelor’s degree.

• At least 2 years of experience in developing and implementing quality assurance programs for projects and tasks of similar scope and complexity.

• Proficient in MS Word, Excel, PowerPoint, Visio, Teams, and SharePoint.

• Strong understanding of how to achieve organizational change.

• Excellent customer service skills are essential.

• Demonstrated outstanding oral and written communication abilities.

• Proficiency in writing, editing, and proofreading across all levels.

• Capability to effectively utilize graphics to convey ideas.

• Competence to revise one’s own work or that of others to enhance clarity and persuasiveness in documents or presentations.

• Ability to collaborate in a team environment as well as work independently.

• Skill in coaching and mentoring other technical writers.

• Capacity to thrive in a fast-paced, multifaceted environment.

• Quality-oriented and detail-focused.

• Adaptability and the ability to navigate a climate of frequently changing priorities is crucial.

🏝️ Benefits

• Paid leave.

• Options for employer-sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance.

• Flexible spending account and health savings account options that provide pre-tax savings for eligible medical, dental, and vision expenses.

• Company-sponsored 401(k) retirement plan with an employer contribution match that is immediately vested.

• Opportunities for professional growth through professional courses, certifications, and tuition reimbursement programs.