Quality Assurance Specialist

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Offer support, training, and education to process servers who are not meeting performance benchmarks.

• Foster a positive and engaging experience for all process servers who are struggling.

• Directly communicate with process servers to provide coaching and constructive feedback.

• Address all inquiries from process servers and eliminate obstacles they face.

• Ensure process servers are aware of their performance expectations and the timeline for improvement.

• Establish clear performance standards for underperforming servers.

• Review daily reports and proactively reach out to disengaged servers to uncover and address the reasons for their delays in job attempts.

• Hold servers accountable to enhance overall performance.

• Monitor and relay all obstacles to the leadership team.

• Collaborate closely with the recruiting department when additional staffing is necessary.

⛳️ Requirements

• Proven experience in training and/or coaching.

• A high school diploma or GED is mandatory.

• Familiarity with legal processes is advantageous.

• Exceptional written and verbal communication skills in English are required.

• Proficient in Microsoft Office (Word, Excel).

• Ability to analyze processes and suggest improvements.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• 7 paid company holidays.

• 4 floating holidays each year.

• Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance.

• Long Term Disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.