Quality Assurance Specialist

📋 Description

• Offer support, training, and education to process servers who are not meeting performance metrics.

• Develop a positive and engaging experience for all underperforming process servers.

• Directly communicate with process servers, providing coaching and constructive feedback.

• Address all inquiries from process servers and help resolve any obstacles they encounter.

• Ensure that process servers are aware of expectations and the timeline for necessary adjustments.

• Establish clear standards for underperforming servers.

• Review assigned reports daily and reach out to disengaged servers to identify and address the reasons for their delayed job attempts.

• Hold servers accountable to positively influence performance.

• Monitor and relay all obstacles to the leadership team.

• Collaborate closely with the recruiting department when additional coverage is required.

⛳️ Requirements

• Experience in training and/or coaching.

• A high school diploma or GED is mandatory.

• Knowledge of legal processes is advantageous.

• Excellent written and verbal communication abilities.

• Proficient in Microsoft Office (Word, Excel).

• Capability to analyze processes and provide recommendations for enhancements.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• 7 paid company holidays.

• 4 floating holidays per year.

• Life and AD&D insurance.

• Long-term disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet insurance.