Quality Assurance Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conducts systematic compliance evaluations in alignment with AZAV, alongside risk-focused spot checks of documents and processes, providing clear findings for essential follow-up by relevant departments.

• Continuously track established KPIs through the Quality Dashboard to detect operational blind spots and discrepancies at an early phase.

• Prepare documentation pertinent to audits and actively assist in external provider and measure audits as per AZAV standards.

• Assess the proper documentation of complaints and incidents at a meta-level to mitigate risks within incident governance.

• Create and maintain quality management templates, checklists, and guidelines to proactively eliminate sources of error and enhance departmental accountability.

• Provide guidance to operational departments regarding regulatory ambiguities and carry out thorough preliminary analyses for the Lead QM.

• Share insights from internal and external audits with the respective departments and aid in converting these insights into Standard Operating Procedures (SOPs).

⛳️ Requirements

• A university degree in a relevant discipline (e.g., Business, Educational Management, Administration) or equivalent practical experience.

• 2-3 years of experience in an operational quality management or compliance position, preferably within the state-funded education sector as per AZAV.

• Demonstrated audit and quality management expertise, ideally backed by certification as a Quality Management Officer (e.g., TÜV / ISO 9001) or Internal Auditor (ISO 9001/AZAV).

• Comprehensive knowledge of Quality Management and specialized technical understanding of regulatory requirements according to AZAV.

• Exceptional attention to detail and an analytical mindset for executing risk-oriented spot checks and recognizing patterns.

• Strong communication and problem-solving abilities, capable of articulating clear findings in an understandable and solution-focused manner for the departments.

• Experience in implementing measures, particularly in conducting internal audits and maintaining process documentation.

• Proficiency in German (C1/C2) and a strong command of English (B2+).

🏝️ Benefits

• Approachable leaders and transparent communication - every voice counts at Lingoda!

• Company events and colleagues who are always eager to socialize + budgets for team-building events!

• An inclusive atmosphere with excellent team spirit and a passion for languages.

• A well-organized and exciting onboarding process to ensure your success!

• The option to work remotely from home or in the office located in the heart of Berlin.

• Opportunities for learning and development.

• **Free access** to our language classes.

• Mental health programs.

• Corporate benefits and pension funds.

• Discounts on Urban Sports memberships (EU).

• Public transport discounts in Berlin.

• 30 vacation days per year.

• Free snacks and drinks at the office.

• The modern hardware necessary for your work (not applicable for freelancers).

• Flexible working hours.