Quality Assurance

This is a fully remote position, open to applicants in India.

📋 Description

• Creating and maintaining QA frameworks, quality objectives, and assurance plans that align with relevant standards (e.g., ISO 17021, ISO 27001).

• Establishing quality benchmarks, review criteria, and acceptance standards for audit processes and deliverables.

• Reviewing internal SOPs, audit methodologies, templates, and guidelines to ensure consistency and compliance.

• Conducting independent reviews of audit files, reports, and documentation to guarantee adherence to certification body requirements.

• Performing observer audits (both remote and on-site) to assess auditor performance and compliance with audit methodologies.

• Selecting samples of completed audits and validating the adequacy of evidence, findings, and conclusions.

• Identifying non-conformities, deviations, and areas for improvement in audit processes and outputs.

• Preparing comprehensive QA reports that highlight observations, risks, and opportunities for improvement.

• Analyzing recurring issues, systemic gaps, and performance trends across audits and auditors.

• Ensuring that corrective and preventive actions (CAPA) are defined, implemented, and verified for effectiveness.

• Facilitating root cause analysis for significant quality issues and systemic failures.

• Recommending enhancements to audit methodologies, tools, templates, and internal processes.

• Ensuring compliance with accreditation requirements (e.g., ISO 17021, ISO 19011) and internal policies.

• Assisting in the preparation for accreditation body assessments and surveillance audits.

• Staying abreast of changes in standards, accreditation rules, and industry best practices.

• Supporting the evaluation of auditor competence, performance, and qualification criteria.

• Providing constructive feedback and mentoring to auditors to enhance quality.

• Reviewing and investigating client complaints regarding audit quality and certification decisions.

• Ensuring that impartiality and independence are upheld in all audit and certification activities.

• Escalating critical quality risks to senior management.

• Collaborating with auditors, technical reviewers, and management to maintain consistent quality standards.

• Delivering periodic QA performance reports, KPIs, and dashboards to leadership.

• Ensuring compliance with internal quality policies across all teams.

• Keeping updated with evolving QA practices, ISO standards, and accreditation requirements.

• Maintaining relevant certifications (e.g., ISO standards, Lead Auditor, Internal Auditor, QA certifications).

⛳️ Requirements

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, or a related field.

• ISO/IEC 27001 Lead Auditor / Internal Auditor certification.

• Familiarity or exposure to ISO 17021 requirements.

• Relevant certifications such as CISA, CISSP, or equivalent (preferred, but not mandatory).

• 3–8 years of experience in one or more of the following areas: Information Security Management Systems (ISMS), Internal/External audits (ISO 27001 or similar standards), operations of certification bodies or accreditation support, IT auditing, compliance, or risk management.

• Strong understanding of ISO/IEC 27001 requirements and controls, ISO/IEC 17021 and accreditation requirements, ISO 19011 (auditing principles and practices), Information Security frameworks (e.g., NIST, SOC 2), risk assessment and control evaluation techniques, audit lifecycle, certification decision process, and compliance methodologies.

🏝️ Benefits

• Training Programs

• Professional Development