Quality Assurance Analyst

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Evaluate new features and functionalities, proactively detect issues, and engage in research to determine the root causes of defect reports.

• Deliver clear and concise written documentation and problem descriptions to system developers when challenges arise.

• Collaborate with developers, QA, and stakeholders to focus on defect prevention, usability, and functional improvements throughout the Software Development Life Cycle.

• Execute test planning, design, scripting, and manual test execution during the testing life cycle.

• Implement testing methodologies that guarantee thorough and comprehensive evaluation of assigned applications and solutions against established acceptance criteria.

• Actively monitor program performance post-implementation using available tools (Kibana, Grafana, Dynatrace, etc.) to avert recurring operational issues and ensure effective operation.

⛳️ Requirements

• A Bachelor's degree or higher in Computer Science, Engineering, Technology, or a related field, or equivalent experience in a similar domain.

• Collaborate within an embedded Scrum team, working alongside developers, QA, and stakeholders to emphasize defect prevention, usability, and functional improvements throughout the Software Development Life Cycle.

• Engage in test planning, design, scripting, and manual test execution during the testing life cycle.

• Utilize testing methodologies that assure exhaustive and comprehensive assessment of assigned applications and solutions against established acceptance criteria.

• Actively monitor program performance following implementation using available tools (Kibana, Grafana, Dynatrace, etc.) to avoid recurring operational issues and maintain efficiency.

• Create or modify scripts to analyze or extract data that aid in data validation and issue resolution.

• Adhere to and support documented QA processes and procedures to ensure a high-quality testing approach.

• Troubleshoot, document, and assist in root cause analysis by generating clear, concise written documentation and problem descriptions for software defects using a bug tracking system.

• Willingness to learn and understand testing automation (with guidance).

• Possess a working knowledge of database structures, usage, and SQL.

• Exhibit excellent time management skills.

• Demonstrate strong verbal and written communication skills, with the ability to articulate complex technical issues to non-technical team members.

• Serve as an advocate for application quality on behalf of customers.

• Must be a U.S. citizen or provide proof of U.S. employment authorization for this position.

🏝️ Benefits

• Medical insurance

• Prescription drug plans

• Dental & Vision plan with hearing care discounts

• Get Fit Gym Reimbursement Program

• Registered Dietitian Program

• WeightWatchers®

• CVS Virtual Care

• U‑Haul Kids Program

• 24‑Hour Nurse Line

• Wellness Program (Healthier You initiatives & challenges)

• Mindset App Reimbursement

• Pet Insurance & Wellness plans

• Career stability

• Opportunities for advancement

• Valuable on‑the‑job training

• Tuition Reimbursement Program

• Free online courses for personal and professional development at U‑Haul University®

• 401(k) Savings Plan

• Employee Stock Ownership Plan (ESOP)

• Company‑paid life insurance

• Voluntary life insurance options

• Short-Term and Long‑Term Disability

• Critical Illness, Accident & Hospital Indemnity plans

• Business & business travel insurance

• MetLaw Legal Program

• MetLife Auto & Home Insurance

• LifeLock Identity Theft Protection

• Dave Ramsey’s SmartDollar® Financial Wellness Program

• U‑Haul Federal Credit Union

• Paid holidays, vacation, and sick time

• You Matter Employee Assistance Program (EAP)

• Discounts on cell phone plans, hotels, computers, vehicles & more

• Community involvement & volunteer opportunities

• U‑Haul Mothers Program (Paid maternity leave)