Quality Assurance Analyst

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Provide coaching and training to Estimate Review Specialists, Billing Dispute Coordinators, and Administrative Assistants through departmental scorecards and training initiatives.

• Assess the accuracy, consistency, and compliance of estimates reviewed by the estimate review team.

• Create and maintain scorecards.

• Collaborate with account managers regarding carrier-specific guidelines.

• Act as the primary mentor for new team members joining the review team.

• Conduct structured audits of review personnel, assessing accuracy and adherence to carrier guidelines across estimate reviews.

• Detect patterns in review errors and propose process enhancements, training subjects, or guideline revisions.

• Monitor performance trends and present findings to leadership.

• Offer guidance to audit leadership on the performance evaluations of Quality Assurance Department employees.

• Serve as a liaison between audit leadership and Estimate Review Specialists, Administrative Assistants, Billing Dispute Coordinators, and Quality Assurance Coordinators regarding the quality of work.

• Collaborate with account managers to synchronize review workflows with current requirements and guidelines from insurance carriers.

• Be a dedicated mentor and trainer for newly hired review staff; develop onboarding materials and offer continuous coaching opportunities to leadership.

• Manage XactAnalysis setups for SERVPRO HQ personnel.

• Take on additional tasks as assigned.

⛳️ Requirements

• 3-5 years of experience in insurance, construction, damage evaluation and estimating, building repair, or related fields involving mitigation, reconstruction, and contents.

• Experience in creating training materials or Standard Operating Procedures (SOPs).

• Proficiency in utilizing technology to review and analyze written information and assess damage estimates.

• Possess a solid technical background, including an exceptional understanding (and possibly hands-on experience) in loss estimating.

• Strong organizational skills, analytical capabilities, and meticulous attention to detail.

• Excellent analytical and mathematical skills.

• Proficient in MS Office applications (e.g., Excel, PowerPoint, Outlook).

• Experience with Xactimate and Symbility is highly preferred.

• Hold Xactware Certifications (e.g., X1, X2, X3 levels).

• Salesforce experience is advantageous.

• Proficient PC skills in a multi-screen/task environment.

• Ability to remain calm and reasonable in high-pressure or stressful situations.

• Comfortable providing feedback and coaching to colleagues.

• Capacity to manage competing priorities independently.

• Ability to thrive in a fast-paced, team-oriented office setting.

🏝️ Benefits

• Comprehensive health benefits package, including medical, vision, and dental options.

• 401(k) plan with company matching contributions.

• Company profit-sharing plan.

• Generous paid time off and paid holidays.

• Paid parental leave.

• Access to 2 free on-site fitness rooms.

• Employee Assistance Program.

• Employee Resource Groups.

• Personal and professional development program.