Quality Assurance Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee incoming and outgoing communication via calls, emails, and chat interactions.

• Assess team member performance in relation to quality benchmarks and company policies.

• Evaluate attitude, technical precision, customer service effectiveness, and adherence to compliance.

• Deliver clear, constructive, and actionable feedback to both teammates and team leaders.

• Recognize trends, highlight recurring challenges, and propose process enhancements.

• Collaborate with operations and leadership to consistently elevate standards.

⛳️ Requirements

• Minimum of 3 years' experience in a Quality Assurance position within a call center or BPO environment (Required).

• Detail-oriented — you notice what others overlook, and you approach it with precision.

• A confident and compassionate communicator who provides uplifting feedback.

• Analytical thinker capable of identifying patterns and converting them into actionable strategies.

• Familiarity with QA tools, scorecards, and calibration processes.

• Self-motivated and excels in an independent remote work setting.

• Adaptable to changing schedules and dedicated to maintaining consistency.

🏝️ Benefits

• Full-time remote work supported by a comprehensive work-from-home program.

• Maxicare HMO and PhilHealth coverage.

• Sick leave, paid time off, and a special leave for birthdays.

• Paid vacation leave.

• Employee loan program with zero interest.

• Performance bonuses and recognition based on merit.

• Monthly Gen Pow-Wows and team engagement activities with prizes.

• Access to the Arvios Leadership Development Academy and workshop programs.

• Monthly one-on-one touchbase calls with your HR partner.