Quality Assurance Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Diligently test the Popl Dashboard and mobile application to guarantee that all updates, features, and bug fixes operate seamlessly.

• Work in close collaboration with product, engineering, and customer success teams to report issues and confirm resolutions.

• Deliver frontline support to customers, resolve technical challenges, and assist users in maximizing their experience with Popl.

• Organize and prioritize feature requests and bug reports to effectively influence our product roadmap.

⛳️ Requirements

• Exceptional attention to detail (Please include "EATD" in your application)

• Proactive self-starter with a passion for troubleshooting

• Experience in general tech support with SaaS products

• Proficiency in resolving technological issues

• Capability to work with our SQL backend (training will be provided)

🏝️ Benefits

• Competitive salary

• Meaningful equity

• Comprehensive insurance & benefits

• Unlimited paid time off (PTO)

• Monthly wellness credit of $150

• Continuous daily learning opportunities