Quality Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Conduct daily quality assessments in line with relevant SOPs across classification, attribution, mapping, and associated workflows.

• Achieve established productivity and quality benchmarks.

• Detect anomalies, SOP deficiencies, gaps in processes, and recurring error trends.

• Independently apply SOPs while flagging any unclear, outdated, or incomplete instructions.

• Monitor process SLAs and turnaround commitments, escalating any delays as necessary.

• Investigate and resolve troubleshooting requests raised by clients.

• Perform root cause analysis and articulate findings clearly.

• Suggest enhancements for quality and productivity, driving agreed-upon actions to completion.

• Recommend improvements for SOPs, workflows, tools, and automation.

• Engage in and assist with calibration sessions.

• Aid in evaluator readiness and certification processes.

• Collaborate with data governance and training teams regarding defect trends, refreshers, and updates to SOPs.

• Provide clear feedback to associates and ensure audit observation loops are closed.

• Compile trend insights and produce regular quality reports.

• Highlight emerging risks to the QnT Manager.

• Audit outputs from AI-assisted and human-in-the-loop processes.

• Offer structured feedback aimed at enhancing ML model accuracy.

• Achieve a floor-wide accuracy exceeding a 98% baseline after 60 days.

• Revise the onboarding curriculum for new hires to decrease speed-to-proficiency ramp time by 15%.

⛳️ Requirements

• Proven accuracy and attention to detail in roles related to classification, attribution, mapping, or data processing.

• Ability to independently understand and apply SOPs while identifying gaps.

• Sound judgment in differentiating a genuine defect from a defensible decision.

• Proficient written and verbal communication skills in English.

• Constructive feedback approach and the maturity to coach peers respectfully.

• Expertise in 5 Why analysis and Pareto Analysis.

• Advanced skills in G-Suite, Looker Studio, project-management tools like Jira, and a basic understanding of AI.

• Technical proficiency in using proprietary platforms to review, classify, and attribute ads across different media channels.

• Capability to create and update complex product records within a centralized Product Catalog while adhering to strict governance standards.

• Strong analytical skills and excellent recordkeeping abilities.

• Competence in reporting on accuracy, sampling, coverage, volume, and other essential performance metrics.

• Ability to develop and maintain SOPs, training manuals, and training plans.

• Comfortable extracting data from dashboards, building basic dashboards, and performing elementary data analysis.

• SQL knowledge is a plus.

• Prior experience in quality auditing, calibration, or root cause analysis is preferred.

• Familiarity with Lean, Six Sigma, or Kaizen methodologies is advantageous.

• Experience with AI-assisted or human-in-the-loop workflows is preferred.

• Background in supporting multiple processes or stakeholders simultaneously is preferred.

🏝️ Benefits

• An inclusive and accessible workplace.

• Equal Opportunity Employer.

• Reasonable accommodations available during the application or interview process.

• Compensation based on the candidate's location, skill level, experience, and pay equity.