Qualified Success Architect – Global SMB

This is a fully remote position, open to applicants in California.

📋 Description

• Guide clients through the onboarding, implementation, and utilization of the Qualified Agentic Marketing Platform and Piper, the AI SDR Agent.

• Oversee a larger volume of SMB accounts utilizing agentic tools and AI-enhanced workflows.

• Collaborate with Marketing, Sales, RevOps, and IT stakeholders to create strategies for inbound pipeline generation.

• Design and implement Qualified solutions that integrate with Salesforce, marketing automation platforms, routing workflows, and go-to-market systems.

• Direct the configuration and enhancement of AI-driven buyer engagement experiences across web and email channels.

• Convert business objectives into technical designs, conversational flows, segmentation strategies, qualification logic, and AI SDR targets.

• Develop scalable data models, integrations, governance, and operational best practices in partnership with Enterprise Architects, RevOps teams, and technical administrators.

• Train customer teams on agentic marketing, AI SDR operations, inbound conversion optimization, and pipeline acceleration.

• Evaluate buyer engagement, conversion metrics, pipeline impact, and adoption trends.

• Provide strategic recommendations and continuous optimization plans.

• Conduct Executive Strategic Business Reviews and roadmap discussions.

• Collaborate with Product, Engineering, Sales, and Marketing teams to gather feedback and enhance implementation results.

• Counsel customers throughout their lifecycle to maximize platform value and achieve measurable results.

• Assist in expansion and renewal discussions by identifying further adoption opportunities.

• Introduce AI-driven go-to-market innovations and industry best practices to clients and internal teams.

⛳️ Requirements

• 3–5 years of experience in SMB, mid-market, or enterprise software.

• Practical experience with AI tools and a history of developing or experimenting with personal AI agents or workflows.

• Capability to work effectively in a dynamic, high-volume business environment using agentic tools.

• Strong interpersonal, communication, persuasion, presentation, and writing abilities.

• Comprehensive working knowledge of Salesforce CRM.

• Familiarity with marketing automation systems.

• Understanding of web and scripting technologies, including HTML, CSS, and JavaScript.

• Awareness of SaaS applications.

• Exceptional problem-solving skills and the ability to address business needs with technical solutions.

• Readiness to thrive in a fast-paced startup setting with diverse responsibilities.

• Bachelor's degree.

• Enthusiasm for assisting customers in achieving success with software solutions.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Certain positions may qualify for incentive compensation and equity.

• AI agents to enhance impact and support professional effectiveness.