Principal Global Partner Process Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the configuration and ongoing enhancement of Delinea’s partner portal.

• Manage collaboration processes and engagement protocols between partners and internal sales teams.

• Oversee deal registration workflows, approval service level agreements (SLAs), conflict resolution, and the integrity of audit trails.

• Handle partner lead flow processes, encompassing routing, tracking, and timely actions.

• Administer marketing development funds (MDF), including tracking, approvals, and reconciliations.

• Identify areas of friction through partner feedback, stakeholder insights, and process analysis.

• Develop and sustain an automation and artificial intelligence roadmap for partner operations.

• Define and monitor key performance indicators (KPIs) and service level agreements (SLAs) related to partner processes.

• Establish requirements and engage in vendor assessments for partner relationship management (PRM) technology and associated tools.

• Convert partner process requirements into prioritized needs for the IT and Business Systems teams.

• Collaborate with IT on user acceptance testing (UAT) and validation of releases.

• Work alongside Partner Operations, Partner Experience, Partner Ecosystem, Sales Processes, and other key stakeholders.

• Advocate for partner interests in cross-functional planning and prioritization efforts.

⛳️ Requirements

• A minimum of 6 years of experience in Partner Operations, Channel Operations, or Sales Operations.

• Proven experience managing partner-facing systems or processes.

• Practical experience with PRM/partner portal platforms; preference for Channelscaler.

• Familiarity with deal registration workflows and MDF management tools.

• A history of identifying and addressing process friction through partner and field feedback as well as process analytics.

• Experience in articulating clear requirements for IT and development teams.

• Background in participating in user acceptance testing (UAT) and release validation.

• Strong skills in cross-functional collaboration.

• Capability to function effectively within a dual reporting structure across Sales Processes and Partner Ecosystem stakeholders.

• Preference for experience within B2B SaaS or cybersecurity channel/partner ecosystems.

• A bachelor’s degree is mandatory.

• Successful completion of a thorough criminal background check, education verification, and employment verification upon conditional offer.

🏝️ Benefits

• Engaging work and opportunities for career advancement

• Competitive salary packages

• Significant bonus program

• Healthcare insurance coverage

• Pension and retirement matching options

• Extensive life insurance plans

• Employee assistance program

• Generous time-off plans

• Paid company holidays