QA Supervisor – Operations, ABA

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Perform quality assurance evaluations of ABA sessions to verify precision, compliance, and alignment with company standards.

• Oversee session data and documentation within CentralReach or comparable CRM systems.

• Detect gaps, inconsistencies, or mistakes in session reporting and offer actionable feedback.

• Provide training and onboarding for therapists on CentralReach, including session uploads, data entry, and best practices.

• Serve as a support resource for therapists needing assistance with system usage or QA-related inquiries.

• Create and sustain QA guidelines, training materials, and process documentation.

• Work collaboratively with clinical and operations teams to enhance workflows and data accuracy.

• Monitor QA performance metrics and deliver regular reports to leadership.

• Continuously seek opportunities to enhance processes, efficiency, and training techniques.

⛳️ Requirements

• Experience in ABA (Applied Behavior Analysis) settings.

• Practical experience with CentralReach or similar CRM/practice management systems.

• Strong knowledge of ABA session documentation and compliance requirements.

• Exceptional attention to detail with the ability to identify errors or inconsistencies.

• Strong training and coaching skills, with confidence in mentoring therapists.

• Tech-savvy, with a quick learning curve for systems and the ability to teach others.

• Excellent communication and interpersonal abilities.

• Highly organized, capable of managing multiple therapists and tasks concurrently.

• Ability to work independently and demonstrate initiative.

🏝️ Benefits

• Comfortable working U.S. hours.

• Remote work from home.