QA International Analyst

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Acts as the administrator for essential quality control processes.

• Monitors and evaluates departmental metrics, generating actionable reports.

• Addresses client feedback and interpreter inquiries across various complexity levels.

• Collaborates on departmental projects and key initiatives, guiding project phases to successful completion and implementation by established deadlines.

• Evaluates interpretation quality standards and enacts quality improvement plans.

• Offers evaluator support for quality assessments and conducts audits of their performance.

• Coordinates with other departments and engages in interdepartmental projects.

• Performs additional duties as assigned.

⛳️ Requirements

• Bilingual (Spanish, ASL, Haitian Creole, Vietnamese, Russian, or Portuguese preferred) with strong English proficiency.

• Background in analyzing quality assurance processes and report preparation.

• Exceptional verbal and written communication abilities.

• Experience in office administration and/or client service (preferred).

• Interpreting experience of at least 6 months (preferred).

• Proficient in Microsoft Office suite.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401k with partial match

• Other employer-covered benefits