QA Analyst, ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct functional, regression, integration, and user acceptance testing for the capabilities and enhancements of the ServiceNow platform.

• Collaborate with developers, business analysts, project managers, and technical stakeholders throughout the development lifecycle to evaluate requirements, assess testability, and ensure quality standards are achieved.

• Assist in the implementation and utilization of the ServiceNow Automated Test Framework (ATF).

• Create and maintain detailed test plans, test cases, test data, and relevant testing documentation.

• Identify, document, validate, and monitor software defects until they are resolved.

• Organize release readiness activities and execute deployment validation.

• Prepare and distribute release notes for platform deployments, enhancements, and updates.

• Monitor release schedules, change records, implementation documentation, and associated deployment activities.

• Support platform governance, compliance, and operational procedures.

• Assist with quality and operational reporting, metrics, and initiatives for continuous improvement.

• Communicate testing status, release readiness, risks, issues, and dependencies to relevant technical and program stakeholders.

• Engage in Agile delivery activities and collaborate across teams to facilitate timely, high-quality platform releases.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, along with 3+ years of relevant professional experience; or 5+ years of relevant experience in place of a degree.

• 3–5 years of experience in quality assurance, software testing, platform operations, release management, or a related IT discipline.

• Experience with ServiceNow and enterprise platform environments.

• Strong understanding of test planning, test execution, defect management, and software development lifecycle (SDLC) practices.

• Experience in supporting functional, regression, integration, and/or user acceptance testing.

• Familiarity with Agile methodologies and experience working within Agile software delivery teams.

• Experience coordinating software or platform releases, including release readiness, deployment validation, change tracking, and supporting documentation.

• Excellent documentation skills with the capability to develop and maintain test cases, test plans, release documentation, and operational artifacts.

• Outstanding stakeholder communication and collaboration skills.

• Strong organizational skills, attention to detail, analytical thinking, and problem-solving abilities.

• Ability to obtain and maintain client-required access as necessary.

• U.S. Citizen or Permanent Resident required, with the capability to acquire a Public Trust.

• ServiceNow Certified System Administrator (CSA) certification is a plus.

• Additional hands-on experience with ServiceNow is advantageous.

• Experience with ServiceNow Automated Test Framework (ATF) is a bonus.

• Knowledge of ITIL, Change Management, and Release Management is a plus.

• Familiarity with APIs and enterprise integrations is desirable.

• Understanding of basic scripting concepts is beneficial.

• Experience supporting enterprise or federal IT environments is a plus.

🏝️ Benefits

• The chance to contribute to high-visibility federal missions in IT and healthcare.

• A culture that emphasizes innovation, growth, collaboration, and quality.

• Access to state-of-the-art tools and technologies.

• Comprehensive benefits package for you and your family.

• A career path that recognizes and rewards ambition and performance.